I get an error message on the player or nothing is playing

Many factors can cause an error to appear.  Although many errors can be fixed by simply reloading the page, here's a list of common messages and how to troubleshoot them:

1. I can only see a timer when clicking "Live Session"

This indicates that the live session is no longer active. The timer displays when the next live session will be available.

2. Unsupported viewing environment: Your system is having trouble playing this video

This means that your system or browser may not support the player.  Please make sure the latest version of your browser is installed.

NOTE: There are versions of Windows 10 that do not come with codecs pre-installed. You can download the media packages found on Microsoft's support page.

2. Stream limit: Too many streams are open at once

Our on-demand classes can only be viewed on one device at a time. 

To fix this error, reduce the number of simultaneous streams occurring on your account. Try closing additional browser tabs or active devices where the video is streaming.

3. “Network error: A network hiccup interrupted playback. Please reload the player and try again”

If reloading the page doesn’t immediately resolve the issue, check your network connection to make sure it’s up and running. If the error persists, try temporarily disabling any active browser extensions, firewalls, or proxies that may be preventing a successful connection to the player.