How do I find and access my download?
There are two ways to access your Downloadable Product:
If you can locate the product but are having trouble downloading it into your device, please go to the following article:
Note: Not all of our products are available for download, so please verify in our store if the product you are interested in is indeed downloadable or includes downloadable files.
CC Store Dashboard
To access your download, first log in to your account as usual, click on your name (or person icon), and then click on “My Downloadable Products.”
You will see all your downloadable products listed (if it's a purchase you made a long time ago, you may need to scroll down to find it. You can also use the search option at the top of the page or select a date to find your product.
Once you find it, click on "Open".
NOTE: You have lifetime access to all your Downloadable Product purchases.
Using the link after purchase
Once you finish the purchase process, the system will open a pop-up window with the link to the product, which means you don’t have to wait for the receipt email with the download link. Just click on the white banner with the product, and the system will take you to the page.
You will also receive an email with the access link. If you don't see it, please check your spam folder or visit our article on email troubleshooting.