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What to do when I see an error code

Seeing an error message or code pop up on your screen can be frustrating, especially when you are trying to shop, connect with others, or access your content.

This guide covers the most common hiccups you might encounter on the Crimson Circle website, store, and Connection Center, along with simple steps to fix them.

 

"Page Not Found" (Also known as a 404 Error)   Login or Password Errors
"Access Denied," "Forbidden," or Error 403   "Session Expired" or "Session time out"
"Authentication Failed. Please try again later"   "Something Went Wrong" and other Errors
Video Error: "Error Code 232600" and Video Playback Issues (Cloud Classes & Events)   Payment & Checkout Errors

 

 

1. "Page Not Found" (also known as a 404 Error)

What it means: This usually happens if a web page has been moved, deleted, or if the web address (URL) was typed incorrectly.

How to fix it

  • Check the spelling: Look at the address bar at the top of your browser. Did you make a small typo?

  • Use the Search bar: Try typing what you are looking for into the search box on our main menu.

  • Go to the Homepage: Click the Crimson Circle logo at the top of the page to return to the start, and navigate from there.

     

2. "Access Denied," "Forbidden," or Error 403

What it means: It usually means you are trying to view content that requires you to be logged in, or content that you haven't purchased.

How to fix it

  • Log in: Make sure you are signed into your account. Look for the "Log In" button in the top-right corner.

  • Check your account: If you are already logged in, you may be trying to access a product you haven't purchased yet.

  • Refresh the page: Sometimes your browser just "forgot" you were logged in. Press the circular arrow button (refresh) near the address bar.

     

3. "Authentication Failed. Please try again later."

What it means: it usually just means the system had a momentary "hiccup" while trying to verify who you are. It’s different from a wrong password, it’s more like a busy signal on a phone.

How to fix it

  • Wait and refresh: As the message suggests, wait 5–10 minutes and then refresh the page. It often clears up on its own.

  • Log out and back in: If you are stuck in a loop, try manually clicking "Sign Out" and then signing back in.

     

4. Video Error: "Error Code 232600"

What it means: This specific error happens when you are trying to watch a video. It means your browser is having trouble downloading the video stream.

How to fix it

  • Check your internet: Video requires a strong connection. If your internet is flickering, this error often appears.

  • Restart your browser: Close your web browser completely and open it again.

  • Try "Incognito" or "Private" mode: This helps determine if a browser extension (like an ad-blocker) is stopping the video from playing.

Related Error Codes & Messages

If you are trying to watch a video and see one of the following messages, the issue is usually related to your internet connection or browser settings:

  • Error 232403, 232404, 241011, 232011, or 100013

  • "Loading video player..." (and it gets stuck there)

  • "No 10 file" or "Video file not found"

Additional actions

  • Refresh/Reload the page

  • Turn off your VPN: If you use a VPN (Virtual Private Network) for privacy, it might be blocking the video file. Turn it off, refresh the page, and try again.

  • Check your browser extensions: Ad-blockers or privacy extensions can sometimes mistake our video player for an ad. Try pausing them for our site.

  • Clear your cache: Old data stuck in your browser can prevent new videos from loading. Go to your browser history and "Clear Browsing Data."

  • Try a different browser: If you are using Safari or Internet Explorer, try switching to Google Chrome or Firefox for the best experience.

  • Restart Browser/Computer: A simple restart can clear temporary issues. 

To read more about this error, please go to the following Article.

 

5. Login or Password Errors

What it means: The system doesn't recognize the email or password you entered. 

How to fix it

  • Check for typos: Ensure you typed your email address correctly as well as your password (e.g., watch out for ".con" instead of ".com").

  • Watch the Caps Lock: Passwords are case-sensitive. Make sure your "Caps Lock" key isn't turned on by mistake.

  • Reset your password: If you aren’t sure, don’t keep guessing. Click the "Forgot your Password?" link. We will send an email to you with a link to create a new one.

To find more about this error please go to this Article.

 

6. "Session Expired" or "Session time out"

What it means: For your security, our website will automatically log you out if you haven't clicked or typed anything for a while. It’s similar to a screen saver turning on.

How to fix it

  • Simply log in again: You will be redirected to the login page. Enter your details, and you should be able to pick up right where you left off.

     

7. "Something Went Wrong" or Generic Errors

What it means: If you see a vague message such as "An error occurred," or "Cannot read properties of null," this is usually a temporary glitch in your web browser.

How to fix it

  • Try a "Private" or "Incognito" window: Open your browser menu and select "New Incognito Window" or "New Private Window." Try to log in there. If it works, the issue is likely with your browser's saved data.

  • Clear your cache: Browsers save temporary files (cookies and cache) to help pages load faster, but sometimes these old files get "stuck." Go to your browser settings and clear your browsing data.

  • Switch browsers: If you are using Internet Explorer or Safari, try using Google Chrome or Mozilla Firefox - they are often more compatible with modern websites.

  • Hard refresh: Force the page to reload completely.

    • Windows users: Press Ctrl + F5.

    • Mac users: Press Command + Shift + R.

VPNs and Privacy Shields

If you use a VPN or "Privacy Shield" to browse the internet, it can sometimes work too well and accidentally block your connection to our store or video center. These are common signs that your VPN might be the problem:

  • You see messages like "Connection Timed Out," "Network Changed," or "ERR_CONNECTION_RESET."

  • You are stuck in a loop asking you to verify "I am not a robot" over and over.

  • The page says "Access Denied" or "403 Forbidden" even though you are logged in.

How to fix it

  • Turn it off temporarily: Switch the VPN off for a moment.

  • Reload the page: Once the VPN is off, refresh the page. If the error disappears and the video plays, you know the VPN was the culprit. You can turn it back on later!

 

8. Payment & Checkout Errors

Error Message: "Authorize.Net CIM Gateway error."

What it means: This is just a standard "Card Declined" message. It means the communication between our store and your bank didn't complete successfully.

How to fix it

  • Check your card details: Double-check the card number, expiration date, and especially the CVV code (the 3 digits on the back).

  • Check the Billing Address: The address you enter in the "Billing" section must match exactly what your bank has on file (including the zip/postal code).

  • Call your bank: Sometimes banks flag online purchases as "unusual activity" to protect you. A quick call to them can authorize the purchase.

  • Try a different card: If possible, try a different credit card or use PayPal.

 

Still Stuck? We Are Here for You.

If you have tried the steps above and are still seeing the error, please reach out to us. We want to make sure you can access everything you need!

When contacting support, it helps if you:

  1. Tell us exactly what the error message says.

  2. Tell us what page you were on when it happened.

  3. If possible, take a screenshot (a picture of your screen) and attach it to your message.

Contact the Crimson Circle Service Center:

We appreciate your patience and look forward to helping you!

 

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