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Having password difficulty? (reset your password)

If you have problems logging in to your Crimson Circle Store account, it could be a password issue.  Here are four solutions that might help you.

 

Solution 1

Make sure you have set up your Multi-Factor Authentication method.

 

Solution 2

If you receive an error message when attempting to enter your password (or the system repeatedly prompts you to reset your password), close your browser and wait a few minutes before trying again. We always suggest changing browsers (or clearing your cache) before trying to access your CC Store account again.

NOTE: Make sure to type in your password directly (avoiding the autofill feature on your browser - it might have saved an old one).

 

Solution 3

You forgot your password. Here's the step-by-step guide to restoring it:

(1) Open the Login screen of the Store.

(2) Click the "Forgot password" link.

forgot password3.jpg

(3) Enter the email address that you use for your Store account.

(4) Click "Send Reset Code."

forgot password4.jpg

 

(5) Go to your inbox and open the email you will receive.  If you don't see the email in your inbox, please check your junk mail folder, as it may have been redirected there.

(6) Copy the code from the email.

(7) Enter your new password and confirm it in the textbox below.

 

forgot password5.jpg

Note: Click the “eye” symbols on the right of each password textbox to reveal what you have just typed. This is to ensure it is what you intended to enter.

Avoid using password managers, as they may fill in the fields with incorrect data (even if the email address appears the same). You can also type your new password somewhere else, where you can see it (like a Notepad or any text editor), and then copy and paste it into the New Password fields.

(9) Click "Submit."

(10) Now, log in to the Store normally, typing or pasting your new password (and avoid using password managers).

(12) If you are still unable to sign in:

  • Try logging in on a different device or browser (if possible).

  • Please send a screenshot of any error message you receive:  How to take a screenshot

  • Please specify the devices and browsers you tried without success. It helps us replicate and fix the issue more easily.

 

Solution 4

Ensure your password meets all requirements and avoid using previously used passwords.

 

forgot password7.png

 

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