The MFA code is not accepted

If you have already set up MFA but the system is not accepting the code you receive, here are some actions you  can take to solve the issue:

• Delete all emails we have sent you with codes.
• Close your browser and open it again or try using a different browser.
• Start the login process in the CC store (avoid using direct links or bookmarks previously saved) - store.crimsoncircle.com
• Make sure you are not using any password manager that will auto-fill an old password.   
• Always make sure you are using the most recent email we sent with a code.  To do this, always refresh your inbox whenever a new code is asked.

• Make sure to open your email in a separate browser from where you are logging in to prevent the login page from reloading.

  When you click a link in an email on your mobile phone (or tablet), it may open inside the email app itself using what’s called an ‘in-app browser’ or ‘webview,’ rather than in your usual browser (like Chrome or Safari). This can create issues when retrieving a multi-factor authentication (MFA) code because switching back to your email app may cause the login page to refresh, making the code invalid.

  To avoid this, follow these steps:

  1. Instead of clicking the link directly, copy and paste it into your preferred browser (Chrome, Safari, etc.).
  2. If the link has already opened in an in-app browser, look for an option like ‘Open in Browser’ or ‘Open in Chrome/Safari’ (usually found in the menu or by tapping the three-dot icon).
  3. Retrieve your MFA code from your email app, then return to your login session in your default browser.